Return conditions that vary

What you see

One shop announcing a 30-day guarantee in a banner, 45 days on the product page and 45 days “no questions asked” in a sales article. The product page sometimes says “we’ll fix it, swap it, or refund it”, which is not the same promise as a refund.

How to check

• Read the return policy before buying: deadline, who pays for the return, refund or credit note.
• Capture the promises at the time of purchase, with the date.
• Keep the order confirmation.

Takeaway

French and EU law provides a 14-day withdrawal period for a distance purchase; a seller may offer a longer one. See the guide on withdrawal.